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How to use phone service features


Anonymous Calling

Dial *67 followed by the number you wish to call. Your caller ID will not be sent to the caller.

Call Forward Cancelling

Dial *73. A short tone will confirm that the forwarding has been cancelled.


Dial *98 and follow the prompts. The default PIN is 4507 (default PIN for Sharbot Lake customers is 2580).

To change PIN: dial *98 to enter the main menu. Press 4 to enter the settings menu. Press 3 to enter security settings. In the security settings menu press 1 to change your PIN and follow the prompts.

To change your greeting: at the main menu (*98) press 3 and follow the prompts.

To access your voicemail remotely, dial 1-877-910-4810 and follow the prompts.

Call Waiting

Hit the flash button on your telephone to transfer between active calls.

Call Display

Your telephone must be compatible with call display services.

Universal Call Trace

Immediately following a nuisance call, pick up the receiver and listen for the dial tone. Dial *57 (KS - keep safe) to activate Call Trace. A recorded message will confirm that the last call has been traced. Contact your local police department to take further action.

Message Relay Service (MRS)

Packetworks provides Message Relay Service (MRS) to our telephone customers. Simply dial 711 to connect with an MRS Operator. If you wish to call a MRS user, dial (888) 782-3676.