NFTC Policies for: Billing, Payments, Disconnections, Deposits & Directories:

Billing Frequency

Bills are rendered monthly in advance of service. Toll is rendered the month following service/usage.

Billing Dates

Bills are normally rendered on the last business day of each month.

Payment Options and Special Needs Billing

Payment can be made by cheque, credit card (in person or over the telephone), preauthorized bank or credit card, and online banking at the five major banks.

Arrangements can be made on request for special needs billing such as directing bills to an authorized third-party agent or power of attorney, completing verbal transactions over the phone, invoice translations to an alternate language, large print billing and braille.

Due dates for payment

Payments are due when the bill is rendered. If payment is not received before the next invoice date, or within 30 days of the date of any final invoice (if the services have been terminated), interest is charged on the balance owing.

Interest rates applicable to late payments

Accounts in default are subject to an interest charge of the lesser of 3% per month (18% per year), or the maximum rate permitted by law, on the outstanding balance.

Disconnection Policy

The account is in default if payment is not received within 30 days after the date of invoice. Accounts unpaid after 30 days after date of invoice may have service interrupted. Such interruption does not relieve the Customer of the obligation to pay the monthly charge.

NFTC will make a minimum of 3 attempts to notify customers by telephone and/or by email of imminent disconnection for non-payment after accounts are unpaid and aged 30 days.  

Security Deposits

NFTC does not usually require or request security deposits. The Company may request payment of up to two (2) months service in advance if no credit history is available.


NFTC does not provide directories. However, listings are made available to other carriers and independent directory publishers in accordance with NFTC’s approved Tariff.


NFTC’s Commitment to Privacy

At NFTC, we are committed to safeguarding your right to privacy. This commitment and policy applies to all NFTC entities including North Frontenac Telephone Corporation Ltd. (NFTC), North Frontenac Telephone Haliburton Corporation (NFTHC), North Frontenac Telephone Elgin Corporation (NFTEC), North Frontenac Telephone Southwest L.P. (NFTSLP), North Frontenac Telephone Waterloo L.P. (NFTWLP), North Frontenac Telephone Middlesex Corporation (NFTMC), North Frontenac Telephone Bayham L.P. (NFTBLP),  North Frontenac Telephone Caledon L.P. (NFTCLP), collectively “NFTC”.

We place strict controls on the protection and use of personal information within our systems and processes, and ensure that our employees are trained to respect your privacy at all times.

The NFTC Customer Privacy Policy and the NFTC Code of Fair Information Practices spell out the commitments of NFTC and the rights of customers regarding personal information. They also comply fully with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

In addition to the NFTC Privacy Policy, NFTC may also be subject to the requirements of applicable legislation, tariffs and regulations and the orders of any court or other lawful authority.

NFTC’s Code of Fair Information Practices

To ensure our commitment to your privacy is upheld, we have updated our existing policies and adopted a formal privacy code setting out your rights and our obligations respecting the treatment of your personal information by NFTC. The NFTC Code of Fair Information Practices (the Code) complies with the requirements of the Personal Information Protection and Electronic Documents Act as well as the Canadian Standards Association Model Code for the Protection of Personal Information. (The Code is included at the end of this privacy policy.) The NFTC Customer Privacy Policy (the Policy) that you are reading is intended as summary of the approach of NFTC to customer privacy, including the NFTC Code of Fair information Practices.

Employees and Agents

The NFTC Code of Fair Information Practices also governs the behavior of our employees and agents acting on our behalf. All of our employees who have access to personal information have been trained on the handling of such information. And, new employees receive training on privacy as a fundamental part of their initial company training. All of our employees must review and commit to the NFTC Code of Fair Information Practices.

Personal Information

Personal information is information about an identifiable individual. This includes information about your product and service subscriptions and usage. Publicly available information, such as public directory listing of your name, address, telephone number, electronic address, is not considered to be personal information.

Collecting Information Helps Us Serve You Better

NFTC collects personal information only for the following purposes:

  • To establish and maintain responsible commercial relations with you and provide you with ongoing service;
  • To understand your needs and eligibility for products & services;
  • To recommend particular products &services to meet your needs;
  • To develop, enhance, market or provide products and services;
  • To manage and develop NFTC’s business and operations, including personnel and employment matters; and
  • To meet legal and regulatory requirements

Your personal information will not be used for any other purpose without your consent.

Should you identify incorrect or outdated information to us, we will make the necessary changes promptly.

Other Parties with Whom NFTC May Share Personal Information

While our policy is not to provide personal information to any party outside of NFTC, there are certain limited circumstances, outlined below, in which it is necessary to do so. When we do provide personal information to third parties, we provide only that information that is required. Information provided to third parties is used only for the purpose stipulated and is subject to strict terms of confidentiality. Employees of the companies to whom we may provide information must adhere to our privacy standards. Third parties include:

  • An agent acting on behalf of NFTC, such as a company hired to perform Customer billing, installation and maintenance on our behalf;
  • Another communications service provider, in order to offer efficient and effective communications services (e.g., a third party emergency answering service);
  • A collection agency, for the express purpose of the collection of past due bills;
  • Law enforcement agencies, in emergencies, for internal security matters, or where required by court order or search warrant; and
  • Emergency services, in emergency situations.

The NFTC Commitment to Privacy

We take all the necessary precautions to ensure the safeguarding of your information, whether it is stored electronically or in paper format. In all cases, information is retained in secure facilities, protected from unauthorized access and kept only as long as reasonably required. For example, our electronic files are backed up for redundancy, password protected and accessible only by authorized employees, on a need-to-know basis.

Use of “Cookies”

During user interaction with one of our Internet sites, we may use a browser feature called a "cookie" to collect information anonymously and track user patterns on our web sites. A cookie is a small text file containing a unique identification number that identifies your browser—but not you—to our computers each time you visit one of our sites that uses cookies. Cookies tell us which pages of our sites are visited and by how many people. This helps us to enhance the on-line experience of visitors to our sites.

Unless you specifically advise us, we will not know who you are, even though we may assign your computer a cookie. We cannot use cookies, by themselves, to disclose the individual identity of any site user, and we never combine information gathered by a cookie with personally identifiable information like your name, telephone number, or even your email address without your consent.

You will find that most major web sites use cookies and most major browsers are set up to accept them. If you wish, you can reset your browser either to notify you when you have received a cookie, or to refuse to accept cookies. You do not need cookies to visit NFTC sites. However, if you refuse to accept cookies, you may not be able to use some of the features available on our sites such as personalization features.

Protection of Children On-Line

As an added protection for children, on any of our commercial web sites or online services directed to children under 13 years of age, we will obtain the permission of a parent or legal guardian before collecting, using or disclosing any personally-identifiable information about a child, e.g., for participation in contests or promotions.

Privacy-Enhancing Services Offered by NFTC

NFTC offers a number of services to help balance the privacy interests of customers and the people they call. You can find information about the NFTC services (e.g., Call Display, Call Blocking, etc.) by visiting or by contacting our NFTC business office based in Toronto, Ontario. NFTC Internet offers solutions for internet connectivity that allows you to maintain the privacy and security of your corporate electronic information. For more information, please contact our business office.

Questions or Concerns

If you have questions or concerns about your privacy, you can contact us through the NFTC company website listed below or call us at the number shown on your bill. Our customer service representatives will assist you in resolving the situation.

NFTC Privacy Ombudsman

If you still have unresolved concerns with respect to the treatment of your personal information by NFTC, you may address these concerns, in writing, to the NFTC Privacy Officer, who has overall responsibility for the company's compliance with this policy and applicable privacy restrictions.

You should write to:

The Privacy Officer
Suite 214 - 5405 Eglinton Ave W.
Toronto, ON
M9C 5K6

Further Complaint Procedure

If the NFTC Privacy Officer does not resolve the issue to your satisfaction, you may file a complaint with the Privacy Commissioner of Canada by calling

1-800-282-1376 or writing to:

The Privacy Commissioner of Canada
112 Kent St.
Ottawa, ON
K1A 1H3

NFTC Code of Fair Information Practices

Accountability: NFTC is responsible for personal and customer information under its control and has designated Privacy Officer who is accountable for compliance with the following principles. Our Privacy Officer who can be reached by telephone at 1-888-638-3575 or by email at

Identifying purposes for collection of customer information: NFTC shall identify the purposes for which personal information is collected at or before the time the information is collected.

Obtaining consent for collection, use or disclosure of personal information: The knowledge and consent of a customer or employee is required for the collection, use, or disclosure of personal information, except where inappropriate.

Limiting collection of personal information: NFTC shall limit the collection of personal information to that which is necessary for the purposes identified. NFTC shall collect personal information by fair and lawful means.

Limiting use, disclosure and retention of personal information: NFTC shall not use or disclose personal information for purposes other than those for which it is collected, except with the consent of the individual or as required by law. NFTC shall retain personal information only as long as necessary for the fulfillment of those purposes.

Accuracy of personal information: Personal information shall be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.

Security safeguards: NFTC shall protect personal information by security safeguards appropriate to the sensitivity of the information.

Openness concerning policies and practices: NFTC shall make readily available to customers and employees specific information about its policies and practices relating to the management of personal information.

Customer and employee access to personal information: NFTC shall inform a customer or employee of the existence, use and disclosure of his or her personal information upon request and shall give the individual access to that information. A customer or employee shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

Challenging compliance: A customer or employee shall be able to address a challenge concerning compliance with the above principles to the designated person or persons accountable for NFTC's compliance with the Code.

Privacy Related Calling Features

NFTC provides the following services and features that support our customers’ privacy needs.

4.3.1 Delivery of the privacy indicator when invoked by an end customer

  • Always Enabled

4.3.2 Provision of automated universal per call blocking of calling line identification.  

  • Always enabled
  • Feature Access code *67

4.3.3 Provision of per-line call display blocking to qualified end-customers

  • Feature available on request.

4.3.4 Disallowance of Call Return to a blocked number

  • Always Enabled            

4.3.5 NFTC will enforce the Commission’s restrictions on automatic dialing-announcing devices, automatic dialing devices, and unsolicited facsimiles applicable in the ILEC territory where the proposed CLEC operates;

4.3.6 Provision of the universal Call Trace Feature.    

  • Always enabled.
  • Feature Access code *57.