COVID-19 Update

March 25, 2020

At NFTC, the health and welfare of our community, and our family of employees is of the utmost importance.

During these uncertain times, our team remains committed to our customers. In light of the recent developments concerning COVID-19, specific measures have been taken to control the spread of the novel coronavirus while limiting the disruption to our operations and the impact to our customers. This includes closing offices to the public until further notice. At this time, we would like to take this opportunity to provide the following information:

Effective March 26th, NFTC will not be scheduling any new service connections for a period of 14 days. This decision is out of an abundance of caution to ensure the health and safety of our field service personnel and our customers. Our technicians and customer support representatives will continue to provide support to existing customers. During this difficult time we understand the importance of internet access and want to ensure we have resources available to maintain and support our networks. The status of new installations will be reviewed in the coming weeks and we will provide updates at that time. Please respect social distancing and be safe.

While our offices will be closed to the public, we are still available to provide assistance and technical support. Our Customer Service Desk will continue to be accessible to you via phone at 1-888-638-3575, and email at We are continuing business as usual with a few modifications to do our part in protecting both our employees and the public. You will continue to be able to access our website, including SmartHub at

Effective immediately, to ensure the safety of our field technicians, the scheduling of service calls and installations will be modified to ensure a safe and healthy environment for our customers and employees. Please note that these policies and related scheduling are subject to change on a daily basis as more updated information regarding the COVID-19 pandemic becomes available.

For hardware pick up, return or exchange, please call our customer service department: 1-888-638-3575. We have implemented a new process for the safety of our customers and our employees.

NFTC has partnered with hospitals we service in our communities to be able to offer a substantial discount, allowing Acute-Care Patients to watch a variety of premium channels.

NFTC and our programming partners will be offering a variety of Free Channel Previews for a limited time. NFTC will be offering free previews of:
Fuse, Heart & Home, Vault, GiNX, CBC News, RDI, Documentary Channel, Wild TV, Sportsman Channel, ABC Spark, Adult Swim, BBC Canada, CMT, Cooking Channel, Crime and Investigation, DejaView, Disney, Disney Jr., Disney XD, DIY, Dtour, Food Network, FYI, HGTV, History, Lifetime, MovieTime, Nat Geo Wild, Nickelodeon, OWN, Showcase, Slice, Teletoon, W, YTV, FX, FXX, Cable Pulse, CTV News, and Hollywood Suite.

These channel previews are only offered for a limited time and subject to change. Previews may vary based on location. As always, if you are a current NFTC TV subscriber, you can always subscribe to additional channels by calling our Customer Service Desk or emailing us. For a full list of all channels please visit our website at or email

We encourage responsible usage during this time. In the coming weeks, more people will be working from home and practicing social distancing, leading to higher volumes of Internet usage. It’s important to be considerate of your neighbours and communities, especially in times like these. If possible, try to reduce the time you spend online for non-work-related purposes.

This is an excellent opportunity to utilize our e-billing and online payment options. As our stores will be closed to the public until further notice, it will not be possible to pay your bill in-person. You can eliminate the need for face-to-face contact when receiving and paying bills by choosing e-billing and paying online. This can be done via your own online banking or by setting up Pre-Authorized Payments. You can find more information about how to set up a NFTC E-Billing account via SmartHub or by calling our friendly Customer Service team at 1-888-638-3575.

The above operational measures are being continuously monitored and we will make the required adjustments, as and when necessary. We will continue to provide updates as this situation evolves.

We understand that these decisions may cause inconveniences and we apologize for that. In over 60 years of operation, NFTC has faced challenges, but this situation is unique. We are in uncharted territory but remain committed to doing everything we can to minimize the impact on our customers, while working to ensure a safe and healthy environment for our team members and the general public. Thank you for your patience as we navigate this challenging time in our communities, both locally and globally. We would like to also take this opportunity to thank our employees, who are adapting to these changes and who have worked long and hard to ensure that we can manage the impact of COVID-19 on our operations and the service we provide to our communities. We are proud to have such dedicated, caring people working at NFTC. We look forward to connecting with you face-to-face again one day soon. Until then, take care of yourselves and of each other.

– Grant Roughley, Vice President