We at NFTEC employ Voice over Internet Protocol (VoIP) technology to provide phone services to our customers. The 9-1-1 emergency service we provide on our VoIP network works differently than traditional telephone 9-1-1 services. Please read the following carefully and sign at the bottom indicating your understanding and acceptance of the terms and conditions.
NFTEC wants to make sure that you are aware of important differences and limitations in the way 9-1-1 service operates with NFTEC’s phone service compared with traditional telephone 9-1-1 service.
HERE’S WHAT YOU NEED TO KEEP IN MIND
NFTEC provides a form of 9-1-1 service that has some important differences and limitations when compared with 9-1-1 service available over traditional telephone services. With the traditional telephone service 9-1-1, your call is sent directly to the nearest emergency response centre and your telephone number and address are visible to the emergency response centre operator. With NFTEC’s 9-1-1 service, your 9-1-1 call is sent to a third party emergency call centre which will verbally confirm your address and call back number and then transfer the call to the nearest emergency response centre. While your location and call back number are visible to the third party call centre operator, for technical reasons, they cannot be transmitted to the emergency response centre. This is why the third party emergency call centre will verbally verify your address and your call back number and then convey that to the emergency response centre nearest your location.
REMEMBER TO BE PREPARED TO VERIFY YOUR LOCATION
Since your 9-1-1 address information and call back number is verbally verified and then verbally conveyed to the appropriate emergency response centre, you must be prepared to provide your location and contact particulars any time you call 9-1-1. Do not risk sending police or ambulance services to the wrong location.
DO NOT DISCONNECT OR HANG UP YOUR PHONE
Until you are specifically told to do so, do not disconnect or hang up on your 9-1-1 call. If you are inadvertently disconnected, call back immediately.
KEEP YOUR SERVICE ADDRESS UP TO DATE
NFTEC makes every reasonable effort to ensure your registered service address is available to the third party emergency call centre but please ensure that your information on file with us is always accurate and updated. If you are unable to speak during a 9-1-1 call, the emergency operator may assume that you are calling from the last registered address.
BE PREPARED FOR ANY SERVICE DISRUPTION OR EXTENDED ELECTRICAL POWER INTERRUPTION
Your new NFTEC phone service depends not only on your continued subscription and payment for the service, but also on continuous electrical power at your location to function. NFTEC has installed a battery back-up power supply that will keep your phone service operating during short duration power interruptions but in the event of an extended power outage, a network outage, network congestion, service is disconnected or service is suspended due to non-payment, you may experience a failure, disruption or delay in your 9-1-1 service. We recommend that you keep an alternative phone service (such as a cellular phone) handy to increase the reliability of your access to emergency services during any service interruption.
BATTERY BACK-UP MAINTENANCE
The Battery Back-up we have installed with your phone service has a warning lamp that indicates when the battery is in need of replacement. Please check this frequently and notify NFTEC immediately if it indicates the battery is in need of replacement. We suggest that an ideal time to remember to do this is when you are changing your clocks for daylight saving time both spring and fall.
INFORM OTHER POTENTIAL USERS IN YOUR HOME OF THE 9-1-1 LIMITATIONS
You must notify members of your household and other potential users of your NFTEC’s phone service that they may be required to provide address and call back number information to the emergency operator in the event of a 9-1-1 call. To make this easier, NFTEC has provided stickers that you may place on your telephone sets. If you need additional stickers, please contact NFTEC.
LIMITATIONS OF LIABILITY
NFTEC’s terms of service limit our liability related to 9-1-1 service. Please read this carefully before signing your acceptance below.
The Customer agrees to defend, indemnify, and hold harmless NFTEC, its affiliates and their respective officers, directors, employees, agents, legal representatives and any other service providers who offer services to the Customer or NFTEC in relation with the present service agreement or the service provided, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, legal fees and expenses) by, or on behalf of, the Customer, any third party or user of the Customers’ service relating to the absence, failure or outage of the service, including 9-1-1 dialling and/or inability of the Customer or any third party or user of their service to be able to dial 9-1-1 or to have access to emergency service personnel, as well as any misroutes of 9-1-1 calls, including but not limited to their provision of incorrect information to NFTEC in connection therewith.